How we work

We welcome inquiries at any time about what help we may be able to offer: please see the Contact us page.  We normally respond within 24 hours.

We are glad to have an initial discussion over the telephone or by Skype, and this is usually an opportunity to formulate the initial shape of the work that needs to be done, and what we can offer.

We are also pleased to receive details of tenders and procurements from organisations requiring support.

In all cases, we aim to agree a set of outcomes and timetable with our clients, and the basic terms of business prior to commencement of work.

Our team of associates help ensure we can respond flexibly to requests for support and give you the products you need – see the summary of what we do on the About Us page.

Our policies

Eight Ninths Ltd has the following policy statements which are available on request

  • Client services policy
  • Quality assurance policy
  • Social and environmental policy
  • Equal opportunities
  • Confidentiality and data protection
  • Health and safety
  • Work-life balance

We have a complaints procedure though of course we prefer to address any concerns, in the unlikely event of them arising, at the time of their occurrence.